Contact Us
At Florida Lottery, we're committed to providing our customers with the best possible support and service. If you have any questions or concerns about your account, game play, or any other issue related to your experience on our platform, please don't hesitate to reach out.
Live Chat Support
Our live chat system is available 24/7, allowing you to connect with a member of our team at any time. We strive to respond promptly and provide a helpful solution to your query. You can access the live chat by clicking on the chat icon located at the bottom right corner of every page.
Email Support
If you prefer email support or need assistance outside our live chat hours, please contact us through our dedicated email address. We'll be happy to assist with any questions or concerns. Please note that response times may vary depending on the complexity of your query.
Help Centre Access
We've put together a comprehensive Help Centre, where you can find answers to frequently asked questions and learn more about our platform, features, and services. The Help Centre is accessible through the link at the top navigation bar or by clicking here:
FAQ References
For quick reference, we recommend checking out our Frequently Asked Questions (FAQ) section within the Help Centre. Here you'll find answers to common queries about account management, deposits and withdrawals, game rules, and more.
Responsible Gambling Assistance
If you're experiencing any problems with responsible gambling or need assistance managing your play habits, please don't hesitate to reach out to our dedicated support team. We have a wealth of resources available to help you make informed decisions about your gaming experience.
Technical Support
For technical issues related to gameplay, account access, or other platform-related concerns, please contact our technical support department through the live chat system or email address above. We'll work with you to resolve any problems promptly and efficiently.
Complaint or Dispute Guidance
In the unlikely event of a dispute or complaint regarding your experience on Florida Lottery, we're committed to resolving matters quickly and fairly. Please see our Terms & Conditions for further information on how to escalate concerns to our designated support team.
Communication Response Expectations
We strive to respond to all inquiries within 2 hours during business hours (Monday - Friday, 9:00 AM - 5:00 PM GMT). Outside of these hours, we'll aim to respond as soon as possible. Please note that response times may vary depending on the complexity and volume of queries.
Mobile Support Accessibility
Our support channels are designed to be accessible from any device, including mobile phones and tablets. You can reach us via live chat or email, just like you would with a desktop computer.
We're here to help you navigate Florida Lottery's platform and resolve any issues that may arise during your gaming experience.
